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STATE TRANSIT PRIVACY STATEMENT

State Transit and its operational divisions, Sydney Buses, Sydney Ferries and Newcastle Buses and Ferries respect your privacy rights. You have the right to know the information that we collect about you. For example, when you visit this website and any information that you may lodge by way of email or surveys displayed from time to time, the purpose for which the information is collected, how the information is used and to whom, if anyone, the information is to be disclosed.

Website Visit Data
The State Transit website is hosted by Tripfinder Limited. State Transit collects site visit data to help us improve our site and provide better bus and ferry services. With each visit we log your IP address (which indicates the location of your computer on the Internet), the date and time of your visit and the pages accessed. We may also perform analysis of the user behaviour of its website in order to measure interest in various areas of the website. We do not identify individual users or their browsing activities.

Feedback
If you submit any personal information or feedback, the details that you submit to State Transit are securely stored and used for the purpose of improving the information and passenger services provided to you. Any customer complaints submitted via this website are forwarded to the Transport Info line (131 500) for registration into State Transit's consumer affairs database for processing.

Disclosure of Information
State Transit may share the information it gathers throughout State Transit but does not share any information collated through its website with any third party unless otherwise stated.

Access and Change to information collected
You have a right to access the information collected and stored about you and you may request that information to be amended or deleted. To access, change or delete information, please write to the Customer Relations Manager, State Transit, Level 1, 219- 241 Cleveland Street, Strawberry Hills, NSW, 2010, Australia.

 

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