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    Contact Us

    Visit to plan a trip using bus, train, ferry, light rail or regional coach, anywhere in NSW, including Opal fares, ticketing and concession information. Alternatively call 131 500. This service is available 24 hours a day, seven days a week .

    Customers who are deaf or hearing or speech impaired

    If you are deaf or have a hearing or speech impairment:

    • Contact the National Relay Service
    • Provide them with the number you want to call (131 500)

    For more information, visit

    Lost property enquiries

    Lost Property items left on board our services are kept for a limited time at our bus depots (and at ferry wharves for our Stockton ferry service)

    Customer feedback

    We welcome your feedback. To offer feedback or make an enquiry, you can use the feedback forms on the Transport Info website:

    Submit feedback about

    • a bus service
    • our website(s) 
    • an App

    You can also call 131 500 or write to our Customer Relations team at the following address:

    State Transit Authority
    Customer Relations
    PO Box 2557
    Strawberry Hills NSW 2012

    Transport Shops

    Transport for NSW operate four CBD Transport Shops at the following locations.

            • Circular Quay – Alfred Street
            • Wynyard – Carrington Street
            • Queen Victoria Building – York Street
            • Railway Square – George Street

            All of the Transport Shops have a range of timetable and service information brochures, and can provide the best way for you to travel across our network.

            Insurance claims

            If you witness an accident involving a State Transit vehicle, or if you are involved in one yourself, please call Transport Info on 131500 for advice.

            Alternatively, you can visit to provide your details.

            Reporting vandalism and graffiti

            We encourage you to report matters such as vandalism, graffiti, unattended baggage or suspicious activity.

            Call the Police Assistance Line (PAL) on 131 444 to report a crime. If it is an emergency, call 000 immediately.

            State Transit operates from over 10,000 bus stops throughout its Sydney and Newcastle networks. To report vandalism, call  131500, or visit  to provide details. If possible, please provide the bus stop number shown at the stop to enable us to accurately locate the stop affected.

            Additionally, graffiti onboard our buses, ferries, bus stops and wharves can be reported to the NSW Graffiti Hotline on 1800 707 125.

            For more information about graffiti prevention visit  

            Corporate enquiries

            For corporate matters, please call us on (02) 9508 2900. We are open Monday to Friday from 9.00am until 5.00pm.

            Our corporate offices are located at Lv 4, 15 Bourke Road, Mascot NSW 2020.

            Bus charters

            State Transit has over 2,200 buses in its fleet. To enquire about hiring one of our buses, please contact our Charters team for more information:


            To advertise on State Transit buses in Sydney and Newcastle, please contact APN Outdoor on (02) 8569 3000.

            Advertising on bus shelters is usually managed by street furniture contractors on behalf of the relevant local government,  The majority of shelters in the Sydney Buses operating area are maintained by Adshel and JCDecaux . 


            For recruitment information, our Recruitment Unit can be contacted on (02) 8574 3620 between 8.30am and 4.30pm on weekdays. More information on career opportunities with State Transit can be found here.

            Right to information

            Performance Information is published on this website.

            If you are unable to find what you're after, requests for access to State Transit records or documents under the Government Information (Public Access) Act can be made by completing a Request for Access form.

            All requests for information are handled by Transport for NSW. For more information, contact the Principal Manager, Information and Privacy on 02 8202 3768 or at . Your request should clearly state that it concerns State Transit.

            Completed Request for Access forms may be sent to Transport for NSW, PO Box K659 Haymarket NSW 1240.

            Media enquiries

            Journalists can contact State Transit's Media Unit on (02) 9245 5488.

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