State Transit is a competitive New South Wales Government authority that is committed to providing our customers and stakeholders with an efficient bus service.
This is achieved by our commitment to providing an environment of continuous improvement across all our business processes.
Our quality policy states a clear direction:
"To deliver Safe, Clean and Convenient services by
- Building a safety mindset;
- Growing a sustainable business;
- Improving customer service;
- Improving our look and feel;
- Delivering better value for money;
Inspiring and supporting each other."
This process is demonstrated by the following schematic:
State Transit ensures that communication to staff regularly highlights the continuance to strive for improvements in customer satisfaction.